Why use a Help Desk Management System ?
Plain and simple our help desk software system WORKS. It is an easy to use feature packed support ticket software tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer systems; the best part is it is a low cost and the free install by us.
Demon Templates web based helpdesk integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your clients’ requests. Your clients will also be able to view tickets status and history online.
Basic Features:
Supports aliases with Perl gateway
Supports pop3 login with optional cron tab management services
Uses Perl gateway, PHP backend, and MySQL database
Handles unlimited emails
Admin/Supporter/User Panels
Email Intervals to prevent auto responder loops
Max Allowed to limit maximum tickets user can have opened
Filters to remove messages in replies
Accept attachments and limit size
PHP helpdesk software
Administration Features:
Completely delete tickets from database
Create categories (departments)
Create representatives (Supporters)
Define groups
Edit or disable Response messages
Email alerts compatible
And much more...
Supporter Features:
View only tickets in departments for which you have access
Cannot delete tickets
User features :
Login with email and any ticket # assigned to you
View all tickets sent from that email
And much more...
Complimentary Help Desk Installation
Take advantage of our free of charge installation package to getting started with Demon Templates Help Desk instantly. If your server does not have the pre-requisites installed, we can assist you assemble up with the fundamentals.
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Cubecart templates and CubeCart Skins are being updated regularly. Please allow upto 48 Hours for us to answer and return your questions.
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